Image by Dynamic Wang

Error Messages

The Task

Create copy that will provide context to the error in a humanized manner. 

The Process

I had to first discuss with the engineering team to understand the computer errors. I found that the error messages generated by the computer did not prove useful to the user, so I had to give context to each one and try and provide a solution to the error when applicable. 

The Solution

Error messages that can be understood in a friendly and informative manner. 

Example Image of Error Message

Frame 89.png

Computer Error Message: ALERT_BLOCKING_ROUTE

 

Revised Error Message

Header: Roadblock!

Description: Your route is unavailable. This could be because of an emergency alert. Please stay clear and try another route.

CTA: Back to search

Computer Error Message: IMPOSSIBLE_ROUTE ERROR MESSAGE

Revised Error Message

Header: It seems this route doesn’t exist.

Description: Sorry, we can’t find you a way there. Please try an alternative route.

CTA: Back to search

Computer Error Message: MAP_DATA_UNAVAILABLE ERROR MESSAGE:

Revised Error Message

Header: Sorry, our map data wandered off!

Description: Some or all of your map data may not be visible. Refresh the page or try another search.