Image by Dynamic Wang

Error Messages

The Task

My current line of work involves indoor maps and navigation. I was tasked with creating copy that provides context to map navigation errors in a humanized and light manner.

The Process

I had to first discuss with the engineering team to understand the computer errors. I found that the error messages generated by the computer did not prove useful to the user, so I had to give context to each one and try and provide a solution to the error when applicable. 

The Solution

Error messages that could be understood by anyone in a light and informative manner. 

Example Image of an Error Message

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Computer Error Message: ALERT_BLOCKING_ROUTE

 

Humanized Error Message

Header: Roadblock!

Description: Your route is unavailable. This could be because of an emergency alert. Please stay clear and try another route.

CTA: Back to search

Computer Error Message: IMPOSSIBLE_ROUTE ERROR MESSAGE

Humanized Error Message

Header: It seems this route doesn’t exist.

Description: Sorry, we can’t find you a way there. Please try an alternative route.

CTA: Back to search

Computer Error Message: MAP_DATA_UNAVAILABLE ERROR MESSAGE:

Humanized Error Message

Header: Sorry, our data wandered off!

Description: Some or all of your map data may not be visible. Refresh the page or try another search.